Important Notice: Due to the nature of digital products (source code, scripts, applications), all sales are generally considered final once the product has been accessed or downloaded. Please read this policy carefully before making a purchase.
1. General Policy — Digital Products
All digital products sold through Brandorithm are non-refundable by default once access has been granted and/or the product has been downloaded. This policy exists because digital goods can be copied instantaneously, making it impossible to "return" them in the traditional sense.
We strongly encourage you to review product descriptions, feature lists, demo previews, and screenshots thoroughly before completing your purchase. If you have any pre-purchase questions, contact us at support@brandorithm.com.
2. Eligible Scenarios for Refund
We may consider a full or partial refund only under the following circumstances:
- Technical Defect: The product you received contains a critical technical defect, corruption, or missing files that render it completely non-functional, AND our support team is unable to resolve the issue within 7 business days of your report.
- Product Not Delivered: Payment was successfully deducted but you did not receive access to the product and it remains unavailable in your dashboard after 48 business hours, with no resolution provided by our team.
- Duplicate Charge: You were charged more than once for the same product due to a payment gateway error. In this case, we will immediately refund the duplicate amount.
- Significantly Misrepresented Product: The product is fundamentally different from what was described or shown on the product page, and you reported the issue within 48 hours of purchase without fully using or deploying the product.
3. Non-Eligible Scenarios (No Refund)
Refunds will NOT be issued in the following cases:
- You changed your mind after purchasing.
- You purchased the wrong product by mistake.
- You lack the technical skills or environment required to use the product.
- The product does not work with a third-party plugin, tool, or service not listed in our compatibility requirements.
- You have already accessed, downloaded, or deployed the product.
- The request is made more than 7 days after the purchase date.
- Violation of our Terms & Conditions (e.g., reselling source code, sharing download access).
4. Custom Development Services
For custom development projects and service-based engagements, the refund terms are governed by the specific agreement signed between Brandorithm and the client. Generally:
- Milestone payments are non-refundable once work has been delivered and accepted for that milestone.
- Advance deposits are non-refundable after project kickoff.
- Any unused advance may be refunded at our discretion if we are unable to start the project within the agreed timeline.
5. How to Request a Refund
If you believe your situation qualifies for a refund under Section 2, follow these steps:
- Contact Support: Email us at support@brandorithm.com with the subject line "Refund Request – [Order ID]".
- Include Details: Your full name, registered email, Order ID, date of purchase, and a detailed description of the issue (with screenshots or error logs where applicable).
- Allow Review Time: Our team will review your request within 3–5 business days and notify you of the outcome via email.
- Resolution: If approved, refunds are processed to your original payment method via Razorpay and typically reflect within 5–10 business days, depending on your bank.
6. Chargebacks & Disputes
We strongly encourage customers to contact us before initiating a chargeback with their bank, as most issues can be resolved promptly. Initiating an unwarranted chargeback may result in permanent suspension of your account. All legitimate disputes will be addressed under the jurisdiction of Kolkata, West Bengal, India.
7. Contact Us
For all refund-related queries:
Last Updated: February 20, 2026